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Program Desc:
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JIU created its BBA in Customer Care Management degree program to provide you with a solid foundation in business fundamentals (finance, accounting, organizational communication, and management, etc.) while exposing you to the specific knowledge and practical techniques needed to excel in the customer service arena. In this program, you will: Study how operational factors, such as profitability, marketing, workforce management, accounting principles, and ethics can help companies evaluate and evolve their customer care operations into world-class providers of customer service; Learn effective communication skills; Identify customer service techniques and strategies and demonstrate how to apply them in the workplace.This degree program is well-suited for students currently working in customer service, client relations, or sales support, or those who seek positions in those fields. The expertise gained in this specialization can be applied to a variety of jobs in an array of industries, including financial and insurance services, retail and wholesale, health care, food and hospitality services, telecommunications, manufacturing and business support. Potential jobs range from customer service specialist and call center manager to communications system analyst and director of client relations. 120 credit hours are required to complete this degree program. |
